Your website and applications are essential when it comes to the success of your business. At Cairo Web Design ® we know that if your network or servers are down, you are losing revenue and opportunities. That's why Cairo Web Design ® created our aggressive 100% uptime Service Level Agreement (SLA) for all of our dedicated servers.
Cairo Web Design ® SLA:
Your hardware will be functioning 100% of the time in a given month, excluding scheduled maintenance Power and HVAC systems will be functioning 100% of the time in a given month, excluding scheduled maintenance Network uptime will be 100% in a given month, excluding scheduled maintenance.
If network failure causes your server to be down for more than a half hour you will receive a refund on your next bill*. If you experience downtime for one of the reasons listed above you will receive a 5% credit for each half hour of downtime you experience applied to your next month's bill (up to 100% of the total monthly bill).
Cairo Web Design ®'s superior technology and automated infrastructure enables us to provide you this 100% uptime SLA.
Cairo Web Design ®offers free basic support via phone and chat. If there ever is a problem, our skilled technicians are available 24/7/365 to address your support needs. High-level technicians are accessible 6am-11pm CST for more complicated inquiries. In addition, advanced technical support for complex operations is available at a rate of $99/hour. Such work may include:
- Installation of software not part of a standard package- Advanced configuration of servers- Custom backup scripts- Mail server configuration- Scripting
Cairo Web Design ® is committed to protecting your privacy.
Our server based on more than 60 data centers across the United States, Canada, Europe and Asia.
1- Dedicated & Managed Hosting Service Level Agreement.
1.1. Server Hardware Replacement....
Our Obligations:1. In addition to providing the Services to you as set out in this Agreement, we...
(A) You agree that you will NOT use the Services to: 1- Violate any applicable local, state or...