Servers Uptime Guarantee

Your website and applications are essential when it comes to the success of your business. At Cairo Web Design ® we know that if your network or servers are down, you are losing revenue and opportunities. That's why Cairo Web Design ® created our aggressive 100% uptime Service Level Agreement (SLA) for all of our dedicated servers.

Cairo Web Design ® SLA:
Your hardware will be functioning 100% of the time in a given month, excluding scheduled maintenance Power and HVAC systems will be functioning 100% of the time in a given month, excluding scheduled maintenance Network uptime will be 100% in a given month, excluding scheduled maintenance.

If network failure causes your server to be down for more than a half hour you will receive a refund on your next bill*. If you experience downtime for one of the reasons listed above you will receive a 5% credit for each half hour of downtime you experience applied to your next month's bill (up to 100% of the total monthly bill).

Cairo Web Design ®'s superior technology and automated infrastructure enables us to provide you this 100% uptime SLA.

Cairo Web Design ®offers free basic support via phone and chat. If there ever is a problem, our skilled technicians are available 24/7/365 to address your support needs. High-level technicians are accessible 6am-11pm CST for more complicated inquiries. In addition, advanced technical support for complex operations is available at a rate of $99/hour. Such work may include:
- Installation of software not part of a standard package
- Advanced configuration of servers
- Custom backup scripts
- Mail server configuration
- Scripting

Hjalp dette svar dig?

 Print denne artikel

Læs også

Data Center Locations

Our server based on more than 60 data centers across the United States, Canada, Europe and Asia.

Configuring additional IP addresses

Configuring additional IP addresses Upon ordering a Dedicated Server or VPS you will receive one...

Price Match Policy

General: Subject to the conditions set forth below, Cairo Web Design ® will match the prices...

Acceptable Use Policy

(A) You agree that you will NOT use the Services to: 1- Violate any applicable local, state or...

Legal Infringement Policy

1. General: 1.1. Cairo Web Design ® must fully comply with all state and federal statutes,...